Senior F&B Manager
US-HI-Lahaina
Management
Req #: 69522
Type: Full-Time
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Overview: The Food & Beverage Manager is responsible for coordinating, supervising and directing all aspects of F&B operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Responsibilities: * Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. * Supervise all F&B personnel. * Respond to guest complaints in a timely manner. * Monitor industry trends, take appropriate action to maintain competitive and profitable operations. * Keep immediate supervisor fully informed of all problems or matters requiring his/her attention. * Prepare and submit required reports in a timely manner. * Monitor quality of service and product. * Cooperate in menu planning and preparation. * Ensure timely purchase of F&B items, within budget allocation. * Oversee operations of the employee cafeteria. * Ensure compliance with all local liquor laws, and health and sanitation regulations. * Ensure departmental compliance with SOPs. * Attend and/or conduct departmental and hotel training (CARE, One to One), etc. * Interview candidates for front-of-house F&B positions and follow standards for hiring approvals. * Conduct and/or attend all required meetings, including pre-convention and post-convention meetings. * Ensure overall guest satisfaction. Qualifications: * At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and 4 or more years of related experience. * Must be proficient in Windows, Company approved spreadsheets and word processing. * Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations. * Participate in M.O.D. coverage as required. * Attend all hotel required meetings and training. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Flexible and long hours sometimes required. * Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Ability to stand during entire shift. * Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. * Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Perform other duties as requested by management. * Maintain a friendly and warm demeanor at all times.
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