Overview:
Waters Corporation is seeking an experienced and detail-oriented Senior Event Operations Manager to help shape and execute the operational framework for our global events portfolio. This role will be a cornerstone within the evolving Global Customer Engagement & Events function, supporting scalable processes, standards, and tools that ensure operational excellence across Waters' tradeshows and internal events.
The ideal candidate will have 10+ years' experience managing logistics and execution for large, complex programs, with strong project management expertise and a proven ability to lead cross-functional teams through detailed planning and delivery. This individual will manage a defined portfolio of events while partnering across the events function to establish best practices, consistency, and efficiency in execution.
This role is hybris based out of Milford, MA 3 days week (Tuesday to Thursday)
Responsibilities:
* Operational Leadership & Best Practices
* Partner with the Head of Customer Engagement & Events to design and document scalable processes, tools, and standards that drive consistency and operational excellence across the global events portfolio.
* Identify opportunities to streamline event delivery and improve operational efficiency across global programs.
* Contribute to the ongoing development of event resources, ensuring regional teams can execute with quality and consistency.
* Foster a culture of operational excellence by sharing knowledge, mentoring peers, and promoting collaboration and transparency across the global events team.
* Event Management & Operations
* Lead the project management, planning, and execution of a defined portfolio of tradeshows and internal events, overseeing pre-event planning including venue coordination, shipping, show services, and on-site operations.
* Act as the primary operational point of contact, partnering with cross-functional stakeholders in Marketing, Sales, and Product to deliver events that meet business objectives and uphold Waters' brand standards.
* Lead on-site operations for high profile programs, ensuring seamless delivery and best in class attendee experience.
* Procurement & Vendor Management
* Manage procurement activities for the assigned event portfolio, including purchase requests, purchase orders, and vendor coordination within internal systems.
* Partner with finance to track forecasts, spending, and reconciliations, ensuring fiscal accuracy and compliance for each event.
* Source and manage vendors for services such as booth builds, AV, shipping, and collateral production, including oversight of warehousing and inventory to ensure quality, cost efficiency, and brand consistency.
Qualifications:
* 10+ years of experience in event operations within B2B, technology, or life sciences sectors.
* Strong project management skills, with experience implementing scalable tools and processes.
* Demonstrated ability to plan and execute large-scale events with multiple internal and external stakeholders.
* Excellent organizational, communication, and problem-solving skills.
* Proven ability to manage multiple priorities in a fast-paced, global environment.
* Experience managing budgets and vendor contracts.
* Bachelor's degree in Marketing, Communications, Hospitality, or a related field.
* Experience at an events management or production company delivering large-scale conferences or tradeshows is a plus.
* Proficiency in Smartsheets, Ariba, Cvent, Captello, or On24 is also a plus.
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