Senior Escalations Developer
CA-ON-Ottawa
Careers (External)
Req #: 33096
Type: Full-Time
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Overview: About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada's Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. At Kinaxis, we power the world's supply chains to help preserve the planet's resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers. Responsibilities: Location Ottawa, Canada - Hybrid About the team Our customers deal with complex problems in demanding environments and rely on Kinaxis to provide top of the line support. This is where our Escalations Developers come into play helping to maintain and enhance our world class supply chain optimization software.As a member of the Escalations Team under the Product Group you will join a highly motivated team in solving complex customer problems. You should be able to read and write code and enjoy improving and fixing existing software. You will work very closely with both our core development teams and our customer support organization in a fast-paced environment. You will use cutting edge troubleshooting techniques to ensure customers' installations run smoothly. If you have a positive attitude and enjoy a variety of work, then this is the place for you. Qualifications: What you will do * Investigate and design solutions to solve complex customer problems * Fix medium level defect fixes as required * Balance troubleshooting in a variety of configurations to deliver quality solutions * Participate in a fast-paced work environment to continually deliver on customer expectations * Engage with our global customer support organization to help improve product quality * Shape the reliability and agility of our R&D support organization Technologies we use * C++, C#, JavaScript, Java and several other programming languages * Visual Studio, VS Code, JIRA, Confluence, Git * Maestro's market leading in-memory data server technology * Sophisticated internal testing tools to validate correctness and performance * Virtual and cloud infrastructure for development, support, and testing What we are looking for * A love of problem solving in real world situations * Working knowledge of C++, C# or other programming languages * Familiarity with software at the system level * Ability to work effectively in a fast-paced interrupt driven environment * Excellent communication and teamwork skills both written and verbal * Nice to Have: * Level 3 customer support experience * Background in, or understanding of, supply chain management * A.I. Tools * Prompts (ChatGPT, Gemini, Groc, etc.) * GitHub Copilot #Senior #LI-EM1
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