Senior Delivery Manager
TW-Remote
Careers (External)
Req #: 33053
Type: Full-Time
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Overview: About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Asia and around the world as we continue to innovate and revolutionize how we support our customers. Our regional offices serve as centralized hubs where employees and customers from across Asia can come together to work towards solving some of the biggest challenges facing supply chains. Responsibilities: Location - Taiwan, Taiwan (Hybrid) About the team The Senior Delivery Manager team works closely with both the Sales and Global Customer Care (GCC) teams as part of the Professional Services in order to bridge the gap between clients and technology to facilitate implementations. The role has accountability for managing up to million-dollar client implementation projects and provides project management support and guidance to a dedicated team of Consultants to ensure projects remain on time and on budget. Applies solid technical knowledge combined with client management skills to ensure successful implementations. Qualifications: What you will do * Collaborate with clients, sales teams, and product managers to define project objectives, scope, and success criteria. * Develop detailed project plans, timelines, and resource allocation to ensure project milestones are met on time and within budget. * Conduct project kickoff meetings with clients and internal stakeholders to align expectations and establish communication channels. * Coordinate with internal teams to assign tasks and responsibilities, ensuring clear communication and accountability. * Monitor project progress, track key performance indicators (KPIs), and identify and mitigate risks and issues to ensure successful project outcomes. * Conduct regular project status meetings with clients and internal teams to provide updates, address concerns, and manage expectations. * Serve as the primary point of contact for clients throughout the project lifecycle, fostering strong relationships and ensuring open and transparent communication. * Communicate project status, updates, and risks to stakeholders in a clear and timely manner, and escalate issues as needed to senior management for resolution. * Document and maintain project documentation, including project plans, requirements, test cases, and issue logs, to support project governance and compliance. * Leverage lessons learned from previous projects to drive continuous improvement and knowledge sharing within the project management team. What we are looking for * Bachelor's degree in Computer Science, Supply Chain, Business or related post-secondary education. * 8-10 years demonstrated progressive experience in project management. * Deep understanding of project management methodologies, tools, and best practices. * Adept at working through the full project life cycle, including identifying and defining project scopes and goals. * Strong communication and interpersonal skills to help build relationships internally and externally with the ability to influence and negotiate to a desired outcome * Experience working with a variety of stakeholders at various levels with a demonstrated ability to negotiate and influence * Ability to translate technical requirements to non-technical audiences * Ability to thrive in a fast-paced environment. #Senior #LI-KJ
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