Senior Customer Support Professional (IT Specialist)

				Overview:

GovCIO is hiring for a Customer Support Professional (IT Specialist) with an active Secret clearance to provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. This position will be located in Arlington, Virginia and will be a fully onsite position.

Responsibilities:

* Provide outstanding support desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
* Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
* Install software patches, updates, and upgrades, including remote server and workstation administrations.
* Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance.
* Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
* Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.

Qualifications:

* High School with 3 - 6 years IT customer support (or commensurate experience)
* Secret clearance with ability to obtain and keep DEA suitability
			

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GovCIO LLC

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