Senior Customer Support Professional (IT Specialist)
US-TX-Dallas
Careers (External)
Req #: 6058
Type: Full-Time
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Overview: GovCIO is hiring for a Senior Customer Support Professional (IT Specialist) with an active Secret clearance in Dallas, TX and will be a fully onsite position. Responsibilities: * Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance * Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations * Install software patches, updates, and upgrades, including remote server and workstation administrations * Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems, and monitor network traffic and optimize network performance * Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves * Create, update, and track service call requests, and stage and take down end user workstations and associated equipment Qualifications: * High School with 0 - 3 years IT customer support (or commensurate experience) * Clearance required: Secret clearance with ability to obtain and keep DEA suitability
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