Senior Configuration Management Systems Analyst
US-FL-Doral
Careers (External)
Req #: 6339
Type: Full-Time
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Overview: GovCIO is seeking a motivated, career and customer-oriented Configuration Management Systems Analyst III (Senior) to join our team in Doral, FL. Responsibilities: Responsibilities include but are not limited to: * Play a critical role in maintaining the integrity and accuracy of an organization's IT infrastructure and service information * Lead and mentor junior team members, drive process improvements, and ensure that configuration data is consistently reliable and up-to-date * Maintain the accuracy and completeness of the configuration management database (CMDB), ensuring that all IT assets, configurations, and relationships are properly documented * Develop and enforce data governance policies and procedures for the CMDB * Perform regular audits and reconciliations of the CMDB to identify and resolve discrepancies * Implement and maintain automated discovery and dependency mapping tools * Identify opportunities to streamline and optimize configuration management processes * Develop and implement process improvements to enhance efficiency and data quality * Promote the adoption of configuration management best practices across the organization * Collaborate with other ITSM Teams, such as Incident, Problem, and Change Management, to ensure seamless integration of configuration data * Provide accurate and timely configuration information to support incident resolution, problem analysis, and change implementation * Maintain a strong understanding of IT infrastructure components, including hardware, software, network devices, and cloud services * Develop and maintain technical documentation related to configuration management processes and tools * Provide direction and mentorship to junior staff Qualifications: Bachelor's with 8+ years (or commensurate experience) * Clearance Required: Secret Required Skills and Experience * BA/BS in field necessary to assume Configuration Management Analyst III duties and a minimum of 9 years years of relevant Configuration Management Analyst III experience. * Five years of position-specific relevant experience. * Strong understanding of ITIL-informed best practices, particularly in the areas of configuration management, change management, and incident management. * Experience with CMDB tools and technologies (e.g., ServiceNow, BMC Atrium). Proficiency in scripting languages (e.g., Python, PowerShell). * Deep understanding of ITIL-informed best practices, strong technical skills, and meticulous attention to detail Preferred Skills and Experience * Master's degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline. Experience with industry-standard or DoD-directed CM tools such as Jira, Confluence, and others as needed to support individual project requirements. Five or more years of experience in a configuration management role. ITIL v4 Foundation certification. * Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired. #nss #tm #jp #ar #tk #dl #rt
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