Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Ready to take ownership of Azure environments, ensuring operational excellence while driving modernization and optimization as a Senior Cloud Support Engineer in our Managed Services team?
* Do you have the focus, consultative mindset, and communication skills to act as a trusted technical advisor, balancing reactive support with proactive, value-driven improvements for customers?
* Keen to join a global software and cloud leader operating in 70+ countries?
Location: Sofia, Bulgaria | Work arrangement: Hybrid | Contract type: Full-time | Reports to: Service Delivery Lead - Azure & DWP
We are seeking a Senior Cloud Support Engineer - Azure to operate within our Managed Services organization, combining advanced Azure infrastructure support responsibilities with high-impact Professional Services engagements. This role is fundamentally a managed support position (L3), with full ownership of operational stability, incident resolution, and SLA adherence across customer Azure environments. In parallel, the engineer will actively contribute to Professional Services initiatives, including architecture optimization, modernization programs, and environment improvement projects.
Key Responsibilities
* Provide advanced L2/L3 support for production Azure environments, troubleshooting complex infrastructure, networking, identity, and security incidents while escalating issues with detailed technical analysis when required
* Ensure SLA compliance and high customer satisfaction while participating in an on-call rotation to support critical escalations
* Conduct root cause analysis, identify recurring operational risks, and produce clear operational documentation, runbooks, and knowledge base materials
* Perform technical assessments of customer Azure environments and design improvements aligned with the Azure Well-Architected Framework
* Drive initiatives to improve reliability, security hardening, performance optimization, cost efficiency, and governance
* Support cloud modernization efforts, including PaaS adoption, containerization strategies, and Infrastructure as Code implementation using Terraform and/or Bicep
* Collaborate with customer technical leadership and internal stakeholders to deliver measurable platform improvements
Qualifications:
* Several years of experience managing Microsoft Azure production environments
* Proven background in L3 managed infrastructure support
* Strong understanding of Azure architecture, security, and networking principles
* A trusted technical advisor, balancing operational support with proactive, value-driven optimization for customer environments
* Demonstrated strong ownership and operational discipline through structured incident management while effectively balancing operational responsibilities with project-based delivery
* Applied client-facing experience, analytical thinking, and strong documentation and communication skills to engage stakeholders and support continuous improvement of Azure environments
* Core Technical Expertise
* Azure Active Directory / Identity & Access Management
* Azure Compute (VMs, Scale Sets)
* Azure Storage (Blob, Files, Managed Disks)
* Azure Networking (Load Balancer, Application Gateway, DNS, VPN)
* Azure Security (Firewalls, NSGs, WAF, Defender for Cloud)
* Infrastructure as Code (Terraform and/or Bicep)
* Windows Server and/or Linux administration
What's on offer
* 26 days of annual paid leave plus one‑month paid sabbatical every 3 years (based on performance)
* Private health insurance
* Flexible work: work from anywhere, but also visit our local office for collaboration
* Monthly allowances: food vouchers (40.90 EUR) and work‑from‑home/transport allowance (20.45 EUR)
* Recognition programs, including our President's Club
* Continuous learning & development opportunities
* Multisport card for fitness and wellness
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