Senior Cloud Application Administrator
US-VA-Reston
United States
Req #: 6064
Type: Full-Time
|
|
||||||||||
|
|||||||||||
Overview: Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes. Values Rooted in Purpose We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. Responsibilities: Higher education customers are transforming into modern campuses while leveraging technology and solutions to enable student success. We are seeking an innovative Senior Cloud Application Administrator to join our Manage Cloud Engineering Team to help drive the modernization of the Ellucian applications. Cloud Application Administrators at Ellucian perform delivery of contracted services for our Cloud customers. Ellucian cloud leverages the Information Technology Service Management (ITSM) framework in executing our day-to-day work; this includes request fulfillment (planned work), change management, incident management and problem management. Delivery of contracted services includes day-to-day hands-on keyboard work based on established ITSM standards, architecture standards, methods of procedures and troubleshooting standards. Where you will make an impact * Responsibility for and focus on delivering high uptime for our customers * Execute operational and maintenance activities via planned work * Ensure assigned technical work is planned prior to designated window * Validate supplemental teams needs to finalize assigned work are available and assigned * Execute assigned work based on plan, and designated maintenance window * Follow change management standards * Follow runbooks for common tasks * Recommend improvements to runbooks * Cover assigned rotation as an on-call resource * Participate in hand-off processes/calls to ensure service delivery objectives are met consistently across all global teams * Incident Management * Rapidly troubleshoot incidents: * By leveraging service restorative actions * By understanding what causes most issues and the actions to mitigate those on your assigned technology stack * By understanding what actions will systematically eliminate the causes of common issues * Without doing more harm to currently impacted systems * Resolve incidents that Associate level cannot and incidents that escalate due to duration or impact * Engage appropriate support teams, including Engineers, to focus on increasing customer uptime * Create run books to address future occurrences of issue by clearly documenting steps taken to resolve the incident * Respond to tickets in a timely manner (meeting SLO's) * Use and contribute to knowledge management documents for the scope of the related method of procedure * Communicate with Enterprise Operations Center regarding monitors * Interface with Cloud Assurance Managers, Application Managers and peers to ensure appropriate prioritization and quality * Report problems when incidents are recognized repeatedly at a given customer or across multiple customers * Participate in scheduled incident Postmortems * Participate in postmortem meeting and discussion; providing and documenting details from the incident * Provide technical details and assist with documenting agreed upon root cause * Provide technical details and assist with documenting agreed upon preventative measures * Provide technical details and assist with documenting a method of procedure in the event of a similar future incident What will you bring * Banner experience Administration and troubleshooting of web servers and web applications running on Tomcat, Apache; Tomcat preferred * 5+ years of experience with Oracle Relational Database Administration (11g and 12c), installation, and configuration management * 5+ years of experience with Cloud scale Linux Administration * Proven experience providing tier two operations and support in a multi-customer cloud environment * Experience in Shell, Perl, Ruby, Python, PowerShell or similar scripting languages to automate common tasks. * Working knowledge of Jenkins, Ansible, Terraform or similar deployment tools. * ITIL v3 or v4 Foundation certification * Experience troubleshooting application and service issues, implementing and communicating technical solutions * Demonstrated experience to resolve issues and restore service quickly * Possesses the tenacity to delve to the root of the issue quickly, understand why it happened, and prevent it in the future * Proven ability to collaborate with team members to achieve successful customer outcomes * Demonstrated ability to learn new technologies, methods, and tools quickly * Strong verbal and written skills, excellent customer service, as well as high attention to detail * Preferred hands-on operational experience with Amazon Web Services with AWS certification (AWS Certified DevOps, AWS Certified SysOps or AWS Solutions Architect certification preferred) * Preferred experience with Ellucian Banner ERP administration, installation, and/or configuration. Qualifications: * Comprehensive health coverage: medical, dental, and vision * Flexible time off * Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests * 401k w/ match & BrightPlan - to help you save for the future * Parental Leave * 5 charitable days to support the community that supports us * Telemedicine * Wellness * Headspace Care (mental health) * Wellbeats (virtual fitness classes) * RethinkCare & Wellthy- caregiver support * Diversity and inclusion programs which provide access to internal employee resource groups * Employee referral bonuses to encourage the addition of great new people to the team * We Foster a learning culture with: * Education Assistance Program * Professional development opportunities #LI-RB1 #LI-Hybrid
Share this job:
