Senior Clinical Support Specialist
11-Gangnam-gu,Seoul, Korea -06164
Global | English (Excluding US & EMEA)
Req #: 41936
Type: Regular Full-Time
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Overview: Join a team that is changing millions of lives. Transforming smiles, changing lives At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what's possible. Ready to join us? About this opportunity The Clinical Support Specialist position is responsible for supporting clinical activities and providing in-house clinical guidance and support and as well as clinical customer support. The position will work cross-functionally to deliver an excellent clinical customer experience for all Invisalign Providers. In this role, you will Deliver Results * Achievement of Monthly, Quarterly and Annual Clinical Plans and sales target by partnering with sales team to visit customers who need intensive clinical support * Responsible for the working with assigned accounts and team within Align Tech, including direction, motivation and development of clinical plans, targets, and strategies and the removal of obstacles to success (such as assisting dental professionals in case assessment, record taking, ClinCheck usage, troubleshooting problems and aligner issues; reviewing first 5 ClinChecks of newly trained doctors; reviewing ClinChecks for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff; * Provide all appropriate reporting to both Clinical and Sales Manager including feedback from customers on a weekly and monthly report * Work closely with co-colleagues to develop a high-performance team * Consistent self-clinical competency development to provide the right and precise clinical supporting. * Active collaboration with sales and marketing group to get the live needs in the field Drive the Best Outcomes * Provide Product and Clinical Training and knowledge to assigned accounts. * Provide appropriate training and field coaching as required to team members, distributors and all external customers * Build strong ethical business relationships with customers to ensure usage of our products and gain greater market share by focusing high value activity and selling * Ensure professional dress code and attitude is maintained at all * Keep abreast of what competitors are doing; and to provide updates of market intelligence and pulses in the market. * Providing continuous education to staff especially sales and marketing team and training when there is new product launch * Coordinating clinical related sales/marketing programs like mentorship program, smile program, etc. * Be responsible for all quality updates records and customer product feedback * Develop and lead the global standard and localized various training courses to the customers Lock in Key Relationships * Engage certified doctors and develop potential for new cases; engage non-certified doctors and establish their potential as an Invisalign provider and current submitters to develop Invisalign business In this role, you'll need * Graduate of Dental hygienist or technician background * With 4-5 years of working experience in a corporate environment * Candidates with good orthodontic knowledge and experience in the dental are encouraged to apply * Experience in training dentists/orthodontists * Proficient in English is a plus * Effective communication and presentation skill Sound like a good fit? Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network. About Align Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world's largest manufacturer of custom 3D-printed materials. By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work. We respect your privacy. Please review our Applicant Privacy Policies for additional information. Global Diversity Statement: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time. Responsibilities: ABC Responsibilities Qualifications: ABC Quals
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