Senior CRM/Sales Operations Associate

				Overview:

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Responsibilities:

* Oversight of Salesforce CRM system configuration, user management, data management;
* Manage integration and troubleshooting with internal and external systems (e.g. proposals database, biopharma drug/trial data feeds, marketing automation platform);
* Creating reports and dashboards to provide actionable insights;
* Collaborating with stakeholders including internal users and external consultants and vendors, to maintain and improve platform performance and translate to business needs;
* Review, analyze and report sales and market performance data including summaries and recommendations to management based on findings;
* Conduct end-user training, support and troubleshooting; work closely with internal users and stakeholders to maintain and improve user experience; and
* Provide analysis and recommendations on how to leverage and improve CRM capabilities and applications. 

Qualifications:

* 5-10 years of extensive Salesforce/CRM administration experience;
* Salesforce Sales Cloud required  and knowledge of HubSpot is a plus

* Demonstrated experience and expertise as a CRM administrator, including understanding of the underlying infrastructure and processes required to manage the platform, configuration and updates, process automation, integration with other systems, data sources and applications;
* CRM experience mandatory but certification not necessary but a plus;
* Demonstrated understanding and experience in reporting, visualizations, dashboarding and data analysis;
* Documented experience in project management, process management, CRM user and license management, user training, security;
* Experience analyzing and recommending the need to optimize sales;
* Critical thinker: Experience analyzing sales and marketing data tied to key performance indicators and making recommendations from root cause analysis;
* Experience in team building; cross-functional collaboration across the organization; and
* Ability to present in front of large groups as well as in front of senior level management.
			

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Medpace, Inc.

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