Overview:
Our Center for Process Excellence team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these.
As a Senior Business Process Analyst, you will be responsible for supporting the analysis, design, and optimization of business processes across various departments within the organization. The ideal candidate will have a proven track record in process improvement, data analysis, and implementation of process changes. As a subject matter expert, the Senior Business Process Analyst will support key initiatives aimed at improving operational performance, enhancing customer satisfaction, and delivering measurable business value.
This position will follow a hybrid model work approach( 3 days a week , Tuesday, Wednesday and Thursday working from GCC office, RMZ ecoworld, Bellandur, Bangalore)
Responsibilities:
* Support the identification, analysis, and documentation of business processes and workflows to identify areas for improvement and optimization
* Develop and implement process improvements using methodologies such as Lean, Six Sigma, and BPMN (Business Process Model and Notation)
* Collaborate with business leaders, stakeholders, and IT teams to define business requirements and ensure alignment with organizational goals
* Conduct data analysis to identify trends, root causes of inefficiencies, and opportunities for automation or technology integration
* Create and present detailed reports, process maps, and documentation for both technical and non-technical audiences
* Facilitate workshops and training sessions to build process improvement capabilities across the organization
* Fostering a culture of continuous improvement and learning
* Monitor the effectiveness of implemented process improvements and provide ongoing support to ensure sustained results
* Evaluate new tools, technologies, and software solutions to streamline business processes and enhance productivity
Qualifications:
* 4+ years of experience in business process analysis, process improvement, or related roles.
* Strong expertise in process modeling, mapping, mining, and analysis techniques
* Proven experience with Lean, Six Sigma, or other process improvement methodologies (certifications preferred)
* Excellent problem-solving, critical thinking, and analytical skills
* Strong project management skills with the ability to lead initiatives
* Exceptional communication and interpersonal skills, with the ability to engage with both technical and business stakeholders effectively
* Experience with business process management and process mining software (e.g., Symbio, Celonis, or similar tools).
* Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
* Experience working on an Agile / Scrum team a plus
* Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred)
* Certification in Lean Six Sigma (Black Belt or Green Belt) and/or Business Process Management (BPM)
* Knowledge of Agile methodologies and their application to process improvement
* Experience in domains such as sales, marketing, product development, HR, supply chain, and manufacturing a plus
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