Senior Business Metrics Analyst (Remote)

				Overview:

GovCIO is currently hiring for a Senior Business Metrics Analyst to support the Department of Veterans Affairs (VA) Digital Transformation Center (DTC) Citizen Development program. This position will be fully remote located within the United States.

Responsibilities:

The ideal candidate will have experience operating effectively on programmatic, technical, and strategic efforts at an enterprise level.  This position requires a proactive, forward-leaning individual that will define, track and report key performance indicators (KPIs) and success metrics to measure the impact and adoption of no-code/low-code (LCNC) solutions build on the Microsoft Power Platform.

* Define, track, and report KPIs and success metrics to measure the impact and adoption of LCNC solutions built on the Microsoft Power Platform.
* Measure financial value and cost savings wherever possible.
* Create a standardized framework for reporting return on investment (ROI).
* Pinpoint potential areas for cost savings through automation and optimization.
* Collect and document success stories that demonstrate the financial value of the program.
* Measure and report on the impact of citizen developer productivity and satisfaction.

* Design and implement dashboards and data visualizations (e.g., via Power BI) to communicate Citizen Development program health and outcomes to leadership and stakeholders.
* Lead the design and development of an internal-facing website or SharePoint to centralize program resources, best practices, and user guidance for Citizen Developers.
* Design community spaces for citizen developers.
* Facilitate regular check-ins and support sessions.
* Encourage active participation and engagement by sharing interesting topics and discussions.
* Plan and host recurring webinars or workshops where experienced citizen developers can share their expertise and success stories.

* Foster collaboration between citizen developers and professional developers.
* Organize regular collaboration sessions, hackathons, or innovation challenges.
* Develop a peer support or mentorship program where experienced citizen developers can mentor newcomers.
* Ensure all necessary tools and platforms are easily accessible to citizen developers. Provide clear instructions and support for accessing and using these tools.
* Create and offer training programs to educate citizen developers on best practices and tool usage.
* Develop comprehensive documentation, including SOPs, FAQs, guides, and tutorials, for citizen developers.
* Collaborate with cross-functional teams to document standardized processes, governance workflows, and technical procedures to ensure repeatability and compliance.
* Support the operationalization of the Citizen Development framework by mapping and optimizing intake, review, and deployment processes.
* Perform data analysis to identify trends and recommend process improvements that enhance development efficiency, reduce bottlenecks, and increase platform utilization.
* Serve as a liaison between technical and non-technical teams to ensure clarity and consistency in documentation and reporting.
* Contribute to the continuous improvement of the Citizen Development program by developing feedback loops and integrating lessons learned into evolving documentation and tools.
* Identify and document current obstacles and barriers faced by VA citizen developers.
* Track the progress of initiatives aimed at removing obstacles and barriers.
* Gather feedback from current and potential citizen developers to understand their challenges.
* Develop clear guidelines and templates to minimize bureaucratic hurdles.

* Identify repetitive tasks that can be automated to save time and reduce manual effort.
* Provide program/project status reports to the VA customer as requested.
* Interface with internal and Government management personnel.

Qualifications:

Required Skills and Experience:

Bachelor's with 12+ years (or commensurate experience)

* Clearance Required: Public Trust
* Experience supporting a distributed project team.
* Experience managing and coordinating tasks and resources to ensure the end project deliverable(s) are met on budget on time.
* Must be a U.S. Citizen or Green Card holder.
* Strong written and verbal communication skills.
* Ability to work independently with minimal guidance and supervision.
* Ability to be productive and be a strong contributor with minimal guidance.

Preferred Skills and Experience:

* Experience with building Microsoft Power Platform Power Apps/Pages.
* Experience on government contracts and working as a Trusted Advisor.
* Experience supporting Department of Veterans Affairs IT projects.

Clearance Required:

Ability to obtain and maintain a Suitability/Public Trust clearance
			

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