Senior 911 Operations Network Engineer
US-CO-Littleton
Attract-careers1
Req #: 93204
Type: Fulltime-Regular
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Overview: Our Wireless Technology team is transforming the future of connectivity by building and enhancing the country's first virtualized, standalone 5G wireless network from scratch. Our network is free of the limitations of the past, and flexible to satisfy all the social, economic and transformative needs of the changing world. Responsibilities: Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session. Boost Mobile is seeking a Senior Network Engineer for its Regulatory Engineering and Operations team, responsible for daily operations, maintenance, and testing of critical 911 Emergency Services. The ideal candidate will have experience testing, troubleshooting, and monitoring 911 services, with strong knowledge of wireless 911 call and text flows over LTE and 5G, as well as relevant regulations. Experience with Location-Based Services (LBS) is highly preferred. This role offers the opportunity to impact public safety and collaborate across the organization. Key Responsibilities: * Monitor and maintain the stability, performance, and compliance of Boost's 911 services * Diagnose and resolve 911 system issues; analyze logs and collaborate with teams and vendors * Support and test network enhancements, maintenance activities, and issue resolution * Maintain accurate 911 operations documentation, processes, and procedures * Participate in troubleshooting, Root Cause Analysis, and recommend improvements * Contribute to 911 technology planning and define KPIs for performance and compliance Qualifications: Education and Experience: * Bachelor's degree in Engineering, Science, Telecommunications, or related technical field * A minimum of 4 years of wireless engineering or operations experience * Relevant job experience will be considered in lieu of a degree Skills and Qualifications: * Technical knowledge of wireless RAN engineering and, ideally, emergency and location technologies * Familiarity with FCC 911 regulations and ability to ensure compliant operations * Proven career progression with increasing responsibilities and technical growth * Strong communication and consulting skills to support cross-functional 911 initiatives * Experience with maintenance, on-call support, network changes, and KPI tracking * Background in incident management, Root Cause Analysis, and multi-project support Desired Qualifications * Experience working with emergency service providers, Global Mobile Location Center (GMLC) providers, or public safety agencies * Experience with Location-Based Services (LBS) and location accuracy testing * Experience developing KPIs, processes, and operational workflows * Familiarity with wireless regulations and industry standards Visa sponsorship not available for this role
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