Senior 911 Operations Engineer
US-CO-Littleton
Attract-careers1
Req #: 86105
Type: Fulltime-Regular
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Overview: Our Wireless Technology organization is at the forefront of transforming connectivity for the future. We're pioneering the development of the nation's first virtualized, standalone 5G wireless network from the ground up. This network represents the cornerstone of a truly connected world, unbound by the constraints of the past and adaptable to meet the diverse and evolving needs of our rapidly changing society, economy and technology landscape. Responsibilities: DISH Wireless seeks a Senior E911 Operations Engineer to join its Regulatory Engineering and Operations team, reporting to the Head of Regulated Services. Responsibilities include monitoring, testing, and troubleshooting E911 Emergency Services, ensuring compliance with FCC regulations. Ideal candidates will have expertise in wireless E911 technologies, including 4G (LTE) and 5G (NR) call flows, and familiarity with Location-Based Services (LBS) technologies. In this role, you will: * Monitor and maintain E911 system stability and performance. * Diagnose and resolve technical issues, collaborating with internal teams and vendors. * Implement system enhancements and maintain compliance with regulatory requirements. * Document processes and procedures, participate in Root Cause Analysis reviews, and contribute to E911 roadmap planning. * Define and track Key Performance Indicators (KPIs) for E911 performance and compliance. Qualifications: As a successful Senior 911 Operations Engineer, you will have: * A Bachelor's degree in Engineering, Science, Telecommunications, or relevant fields, with at least 5 years of wireless engineering or operations experience, or equivalent job experience. * Strong technical expertise in emergency communication, E911 and LBS systems, and telecommunications networks, with a focus on compliance with FCC Rules and Regulations. * Demonstrated career progression and skill development. * Effective communication and critical thinking skills, serving as a technical consultant for other teams. * Availability for periodic maintenance, on-call duties, and oversight of network change management and testing. * Understanding of E911 Key Performance Indicators (KPIs) for performance tracking and reporting, incident management, and Root Cause Analysis. * Ability to manage multiple concurrent testing and troubleshooting efforts independently. #LI-CS6
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