Overview:
The Safety and Security Supervisor is responsible for directing the day-to-day operation of the Safety and Security department, providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel rules and regulations.
Responsibilities:
* Supervise security staff.
* Assign shifts and designate duties.
* Conduct training for the security staff.
* Supervise investigations.
* Arrange and implement procedures for emergency situations such as fire, bomb threats, hurricane, etc.
* Be an active member of safety committee.
* Review payroll for department.
* Review daily activity log at the beginning of each shift.
* Check identification of visitors and employees, if applicable.
* Check and document packages.
* Open secured areas for authorized personnel.
* Complete incident/accident reports in a clear and concise manner.
* Maintain daily activity log.
* Conduct assigned tour of building.
* Investigate all reported thefts, accidents and security complaints.
* Assist in all fire and/or emergency situations.
* Provide escort to guests and/or employees as necessary.
* Respond to all types of alarms.
* Monitor TV camera, if applicable.
* Administer Heimlich Maneuver and or First Aid/CPR as necessary.
* Conduct investigations relative to property losses, guest and employee accidents and illnesses, and crimes against the hotel.
* Check packages and document all deliveries.
* Patrol the area to insure they are secure and free of unauthorized persons and disturbances.
* Provide escorts to persons carrying money, or other requests.
* Issue and inventory pagers, radio equipment and keys on a daily basis, if applicable.
* Conduct basic First Aid training.
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
Qualifications:
* High School diploma or equivalent and/or experience in a hotel or a related field required.
* At least one year of progressive experience in a hotel or related field preferred.
* Previous supervisory responsibility preferred.
* Flexible and long hours sometimes required.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
* Ability to climb and descend stairways and run.
* Ability to physically deter individuals who pose a threat to employee and/or guests.
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