Security Shift Manager

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities:

* Oversee all security operations.  Includes security on the casino, landing areas, and in parking lots as well as off site facilities.
* Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.
* Provide work direction for security officers.
* Fills out daily work rosters and assign job areas for parking, landing, and casino personnel.
* Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.
* Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons.  
* Assist casino management in case of trouble at gaming tables.
* Conduct required safety and emergency equipment checks and safety drills.
* Review security reports.
* Forwards reports to appropriate location.
* Investigates violations of company policies and procedures and gaming laws; writes detailed reports.
* Testifies in court on behalf of Argosy and state gaming boards.
* Acts as interdepartmental liaison during his/her shift.
* Excludes patrons from state gaming board property when appropriate.
* Interview, select and train new team members.
* Review, adjust and administer working schedules of team members.
* Assign and apportion work to be done among team members.
* Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
* Supervise and manage the work processes or procedures of team members.
* Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
* Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
* Address and manage complaints, grievances or concerns from team members.
* Effectively use, administer and manage rewards and recognition for front line team members.
* Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
* Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
* Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
* Develop, maintain and manage training programs.
* Handle customer complaints and support all customer service programs.
* Understand and adhere to regulatory, department and company policies and procedures.
* Make determinations regarding types of materials, supplies, or tools to be used.
* Supervise and manage attendance and time records of team members.
* Effectively manage departmental expenses.
* Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
* Protect and preserve assets of the company.
* Understand and adhere to all bargaining unit agreements.
* Meet grooming and appearance requirements.
* Meet attendance guidelines.
* Comply with all reasonable requests made by management.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:
* Associate's degree from a two-year college or university; or two years related experience and/or training.
* Must have 2 to 3 years previous experience.
Language Skills:
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write, evaluate, and correct routine reports and correspondence.
* Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills:
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Tactfulness when dealing with disgruntled team members, guests, or situations.
Physical Demands:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to stand, walk, crawl, climb, or balance, and talk or hear.
* Ability to run on level or graded surfaces, as well as the ability to move effectively and efficiently around all work areas, while standing and walking for long periods of time.
* The employee must frequently lift and/or move up to 100 pounds.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment:
* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and vibration.
* The noise level in the work environment is usually very loud.
			

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Penn National Gaming, Inc.

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