Security Officer- must have FLSD license

				Overview:

The Safety and Security Officer is responsible for providing protection and communication with hotel guests and employees. He/she is also responsible for patrolling hotel premises to maintain security, detect and report fire, security and safety hazards and/or violations of Highgate Hotel's rules and regulations.

Responsibilities:

* Use proper radio etiquette at all times.
* Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
* Maintain and review daily activity log.
* Maintain confidentiality with respect to guest and employee incidents.
* Hold briefing with Guest Services staff both at the beginning and end of shift.
* Check ID of visitors/employees as necessary.
* Access secured areas for authorized personnel.
* Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
* Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards.
* Assist during medical emergencies.
* Respond to emergency situations, including medical, security, guest complaints, etc.
* Investigate assault complaints.
* Assist outside agencies, as necessary, to maintain effective liaison.
* Respond to altercations, and investigate.
* Have knowledge of hotel and guestroom locking systems.
* Monitor TV cameras, if applicable.
* Administer First Aid/CPR as necessary.
* Challenge suspicious persons.
* Check safety hazards.
* Administer Heimlich Maneuver and or First Aid/CPR as necessary
* Complete Incident/Accident reports in a clear and concise manner.
* Monitor employees as they enter and exit the building.
* Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
* Document all deliveries.
* Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
* Provide escorts to persons carrying money, or other requests.
* Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.

Qualifications:

* FLSD (Fire & Life Safety Director) license required. 
* High School diploma or equivalent and/or experience in a hotel or related field preferred. 
* Flexible and long hours sometimes required.
* Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
* Ability to stand during entire shift.
* Ability to climb and descend stairways and run.
* Ability to physically deter individuals who pose a threat to employee and/or guests
* Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.

Salary range: $28.88 - $38.51 per hour
			

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