Security Officer - Tech Dispatch Full-Time
US-CA-Santa Clara
Allied Universal Services
Req #: 1495377
Type: Full Time
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Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Responsibilities: As a Security Officer - Tech Dispatch Full-Time in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Officer with Allied Universal in a leading technology-focused location, you will coordinate security-related communications and support team members in the field. Your role involves monitoring activity, relaying critical information, and providing outstanding customer service. By helping to deter incidents and responding promptly to calls, you play a vital part in maintaining a secure and welcoming environment that aligns with our values of teamwork, integrity, and innovation. Position Type: Full Time Pay Rate: $30.95 / Hour Job Schedule: DayTimeMon11:00 PM - 07:30 AMTue11:00 PM - 07:30 AMFri11:00 PM - 07:30 AMSat11:00 PM - 07:30 AMSun11:00 PM - 07:30 AM Why Join Us: * Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more. * Career Growth: Get paid training and access to career growth opportunities. * Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance. * Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program. What You'll Do: * Provide customer service to clients by carrying out security-related procedures and site-specific policies, as well as responding to emergency situations when appropriate. * Monitor site communications and coordinate dispatch activities to support operations at the location. * Respond to incidents and critical situations in a calm, problem-solving manner, relaying information to relevant personnel as needed. * Maintain accurate logs and records of all dispatch communications and incident reports. * Communicate with on-site personnel, law enforcement, and/or emergency responders as required. * Assist with access control measures by monitoring entry and exit points remotely. * Support Allied Universal and client policies by following established protocols for incident response and escalation. * Remain alert to unusual activities or conditions and promptly report any concerns to the appropriate parties. Minimum Requirements: * Have at least 1 year of security-related experience or 1 year of law enforcement experience or 2 years of security supervisor or manager experience or 3 years of security-related experience. * Be at least 21 years of age. * Customer service experience is preferred. * Comfortable using a computer or tablet is preferred. * Possess a high school diploma or equivalent. * As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. * Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. * As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. * Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. * A valid driver's license will be required for driving positions only. Qualifications: Allied Universal(r) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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