Security Officer
US-IN-East Chicago
Careers (PNG Apply)
Req #: 125830
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Adheres to all departmental and company policies and procedures regarding guest service standards. * Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. * Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). * Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. * Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. * Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. * Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer. * Assists leadership and prepares detailed reports on Security-related incidents that occur on company property. * Attends all departmental, company, and safety/first aid training programs as scheduled. * Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. * Checks identification of all persons that appear to be under 21 years of age. * Performs all other related and compatible duties as assigned. * Maintains strict confidentiality in all company matters. Qualifications: * High School Diploma or equivalent required. * Previous experience in a guest service-related field required. * Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed. * Will be required to obtain CPR Certificate and Bloodborne Pathogen training. * Must have excellent customer service and interpersonal skills. * Strong problem-solving, mediation, and organizational skills required. * Must have excellent written and verbal communication skills; must be fluent and literate in English. * Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations. * Must have the ability to run on level surfaces as well as up and down stairs. * Ability to maintain a high level of confidentiality and professionalism. * Must have strong computer skills and be fully competent in Microsoft Office applications. * Ability to write clear, accurate, and concise reports. * Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization. * Must have the ability to remain calm in emergency or stressful situations.
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