Security Officer- Full Time

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

* Adheres to all departmental and company policies and procedures regarding guest service standards. 
* Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. 
*  Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). 
* Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
*  Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary. 
*  Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center. - Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
*  Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
*  Attends all departmental, company, and safety/first aid training programs as scheduled. 
*  Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures. 
*  Oversees customer boarding and disembarking: provides crowd control, directs traffic, checks iD's, and checks for items not allowed on the boat. 
* Provides training to new officers and serves as a field training officer as needed. 
*  Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. 
* Performs duties in a safe manner; reports any potential safety hazards to management staff. 
*  Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. 
* Maintains strict confidentiality in all company matters.

Qualifications:

* Must be at least 21 years of age. 
* High School Diploma or equivalent required.
*  Previous experience in a guest service-related field required. Six (6) months of related experience and/or training preferred. 
* Ability to obtain and maintain a valid Driver's License and operate company vehicles as needed.
*  Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
*  Must have excellent customer service and interpersonal skills. 
* Strong problem-solving, mediation, and organizational skills required. 
* Must have excellent written and verbal communication skills; must be fluent and literate in English. 
* Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
*  Must have the ability to run on level surfaces as well as up and down stairs. 
*  Ability to maintain a high level of confidentiality and professionalism. 
*  Must have strong computer skills and be fully competent in Microsoft Office applications. 
* Ability to write clear, accurate, and concise reports.
* Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
* Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
*  Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization. 
*  Must have the ability to remain calm in emergency or stressful situations. 
*  Ability to tolerate second-hand smoke, noise, and bright lights. 
*  Ability to work at a fast pace in often crowded/noisy environment. 
* Must meet professional appearance standards as prescribed by company policy. 
*  Available to work required schedule which may include nights, weekends, holidays, and overtime as needed. 
*  Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. 
*  The employee must be able to lift and/or move up to 100 lbs.
			

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Penn National Gaming, Inc.

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