Security Officer - Dispatch Coordinator
US-CA-Santa Clara
Allied Universal Services
Req #: 1543665
Type: Full Time
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Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Responsibilities: As a Security Officer - Dispatch Coordinator in Santa Clara, CA, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Dispatch Security Officer in a busy retail mall location, you will coordinate and communicate security-related calls for service, track officer activity, and help direct a quick response to incidents. You will remain a visible, customer-focused presence, support routine patrol coverage, and document key details using computer-based tools. At Allied Universal, you will bring agility, reliability, and integrity to a caring team that delivers through teamwork. Position Type: Full Time Pay Rate: $26.50 / Hour Job Schedule: DayTimeMon03:00 PM - 11:30 PMTue03:00 PM - 11:30 PMFri03:00 PM - 11:30 PMSat03:00 PM - 11:30 PM Why Join Us: * Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more. * Career Growth: Get paid training and access to career growth opportunities. * Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance. * Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program. What You'll Do: * Provide customer service to clients and guests at a retail mall location by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities. * Operate the dispatch post by monitoring CCTV and alarm systems, answering phones, logging activity, and coordinating radio communications for officers and site personnel. * Respond to incidents and critical situations in a calm, problem-solving manner, gather key details, and notify appropriate site contacts and/or public responders as directed. * Dispatch officers to calls for service such as disturbances, medical situations, lost and found reports, and tenant or guest assistance requests, and document actions taken in required reports. * Conduct regular and random patrols around the business and perimeter as assigned, with working environments and conditions varying by location and shift. Minimum Requirements: * Have at least 1 year of security-related experience. * Customer service experience is preferred. * Be comfortable using a computer or tablet is preferred. * A Guard Card and/or security professional license is preferred. * Be able to ride a bike for long periods of time is preferred. * Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles. * Possess a high school diploma or equivalent. * As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. * Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. * As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. * Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. * A valid driver's license will be required for driving positions only. Qualifications: Allied Universal(r) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417
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