Security Officer Dispatch Console Associate
US-TX-Dallas
Allied Universal Services
Req #: 1611633
Type: Full Time
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Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Responsibilities: As a Security Officer Dispatch Console Associate in Dallas, TX, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as a Dispatch professional supporting a dynamic tech, media, and telecom location. In this role, you will monitor activity, coordinate communications, document incidents, and help support timely responses to security-related concerns while delivering outstanding customer service. Guided by a caring culture that puts people first, you will bring agility, reliability, innovation, teamwork, and integrity to every interaction. Position Type: Full Time Pay Rate: $21.16 / Hour Job Schedule: DayTimeMon10:00 PM - 06:00 AMTue10:00 PM - 06:00 AMSat06:00 AM - 06:00 PMSun06:00 AM - 06:00 PM What You'll Do: * Provide customer service to clients and visitors by carrying out security-related procedures, site-specific policies, and/or emergency response activities at a technology-focused location. * Monitor dispatch communications, alarms, cameras, and other reporting systems, and relay information to on-site personnel in a calm, problem-solving manner. * Receive calls, incident reports, and service requests, prioritize activity based on site protocols, and coordinate the appropriate security-related response. * Maintain detailed logs, records, and incident documentation to support accurate communication, follow-up, and/or situational awareness across the location. * Conduct regular and random patrols around the business and perimeter as assigned, noting unusual activity and reporting concerns according to post orders. Minimum Requirements: * Have at least 2 years of security-related experience. * Provide proof of a high school diploma or GED as required by the client. * Be at least 21 years of age. * Be comfortable using a computer or tablet preferred. * Have customer service experience preferred. * Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles. * Possess a high school diploma or equivalent. * As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. * Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. * As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. * Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. * A valid driver's license will be required for driving positions only. Why Join Us: * Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more. * Career Growth: Get paid training and access to career growth opportunities. * Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance. * Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program. Qualifications: Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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