Security Manager - The Candler Hotel, Atlanta
US-GA-Atlanta
Management
Req #: 64922
Type: Full-Time
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Overview: The Security Manager is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company. Responsibilities: * Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel's SOP's. * Review Activity Reports of all security shifts daily. * Review incident reports and ensure that they are written in a clear and concise manner. * Efficiently relay all information involved in emergency situations to designated management. * Assist outside agencies with all communication needs. * Assist in supervising and reviewing investigations. * Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures. * Be an active member of the Safety Committee * Monitor and assist with procedures for Lost and Found items. * Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues. * Know Innkeeper's Laws and ensure the hotel's compliance. * Know and ensure compliance with the Loss Prevention SOP's. * Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures. * Maintain the Emergency response Kit. * Assist the Human Resources Department with conducting quarterly locker room audits. * Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel's SOP's. * Establish and maintain key control system.Maintain required pars of all Security office and stationary supplies. * Perform guest and employee escorts as required. * Conduct bag and package inspections. * Conduct daily key audits and follow up on any discrepancies. * Assist with guest requests and guestroom entries while maintaining proper security and guest privacy. * Monitor and ensure the use of the employee entrance. Qualifications: * At least 4 years of progressive experience in a hotel or a related field. * Supervisory experience required. * Must be proficient in Windows 95, Company approved spreadsheets and word processing. * Must have a valid driver's license. * Must be able to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. * Must be able to climb stairs, descend stairs and run. * On occasion must physically deter individuals who pose a threat to guests and/or employees. * Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.
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