Security Manager

				Overview:

The Security & Safety Manager is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient, and courteous manner, providing all guests with a safe and secure environment throughout their stay, and protecting hotel guests, associates, and the company's physical property.

Responsibilities:

* Motivate, coach, counsel, and discipline all Security personnel according to Highgate Hotel's SOP's.
* Review Activity Reports of all security shifts daily.
* Review incident reports and ensure that they are written clearly and concisely.
* Efficiently relay all information involved in emergencies to designated management.
* Assist outside agencies with all communication needs.
* Assist in supervising and reviewing investigations.
* Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages, and evacuation measures.
* Be an active member of the Safety Committee.
* Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
* Know the Innkeeper's Laws and ensure the hotel's compliance.
* Know and ensure compliance with the Loss Prevention SOP's.
* Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
* Maintain the Emergency response Kit.
* Assist the Human Resources Department with conducting quarterly locker room audits.
* Assist in preparing and conducting all Security interviews and following hiring procedures according to Highgate Hotel's SOP's.
* Develop associate morale and ensure training of Security personnel.
* Review Security staff's worked hours for payroll compilation and submit to Payroll on time.
* Assist in preparing associate schedules according to business forecasts, payroll budget guidelines, and productivity requirements. 
* Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices, and checkbook accounting.
* Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
* Ensure implementation of all Highgate Hotel's policies and house rules. Understand hospitality terms.
* Ensure sign-off of all Service Standards by Position for Security staff.
* Carry a radio at all times. Operate radios efficiently and professionally to communicate with hotel staff.  Ensure the proper use of radio etiquette within the department.
* Establish and maintain key control system.
* Maintain required pars of all Security office and stationery supplies. 
* Perform guest and associate escorts as required.
* Conduct bag and package inspections.
* Conduct daily critical audits and follow up on any discrepancies.
* Assist with guest requests and guestroom entries while maintaining security and privacy.
* Review the Security log book and Guest Request log daily.
* Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
* Monitor and ensure the use of the associate entrance.

Qualifications:

Education & Experience:  

* At least two years of progressive experience in a hotel or a related field.
* Supervisory experience preferred.
* Must be proficient in Windows, company-approved spreadsheets, and word processing.
* Must have a valid driver's license from the applicable state.

Physical requirements: 

* Long hours are sometimes required.
* Heavy work - Exerting up to 100 pounds of force occasionally and up to 50 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
* Must be able to climb stairs, descend stairs and run.
* On occasion, must physically deter individuals who threaten guests and associates.

Salary: $55,000.00
			

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Highgate Hotels

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