Overview:
The Security Manager is responsible for safeguarding all hotel assets, associates, guests, and general visitors on the property. He/she is expected to promote strategies and protocols to protect the property and its occupants from any threats, violence or conducts that may affect the physical integrity of visitors and clients alike. The Security Manager is expected to reduce employee turnover; maintain payroll budgets; and meet budgeted productivity while keeping service quality consistently high.
Responsibilities:
* Oversee all security aspects of the daily operation of the Hotel.
* Supervise and train security personnel.
* Develop and implement security plans and policies to protect assets and people at the hotel.
* Respond to guest complaints in a timely manner.
* Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
* Maintain professional relationships with main government and law enforcement partners that may support hotel security operations.
* Prepare and submit required reports in a timely manner.
* Ensure compliance with SOP's in the hotel.
* Ensure compliance with requisition procedures.
* Be visible on the floor and assist staff as needed.
* Be involved in and/or conduct departmental and hotel training.
Qualifications:
* At least 5 years of progressive experience in hotel security or a related field.
* Military or law enforcement experience is preferred but no indispensable.
* Must be able to effectively communicate in English and Spanish, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must collaborate with all departments, to ensure compliance of security protocols.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, including wearing nametags.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Crisis management is preferred.
* Must be able to maintain confidentiality of information.
* Perform other duties as requested by management.
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