Security - Guest Service

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
* Patrol parking lots and property.
* Transfer Table Games fills and credits.
* Provide escorts as needed.
* Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
* Check and verify valid I.D. using hand-held scanning device.
* Maintain the condition of the I.D. scanning device. 
* Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
* Perform duties associated with table and slot drops.
* Observe Count Team during the slot drop and transport funds to Count Room.
* Monitor entry and exit from Count and Player Services mantrap as required.
* Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
* Dispatch officers to various assignments and maintain activity logs.
* Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
* Testify in court when necessary.
* Meet department uniform, appearance and grooming requirements.
* Keep work areas clean and free of safety hazards, debris and litter.
* Perform all job duties in a safe and responsible manner.
* Must adhere to regulatory, department and company policies. 
* Perform other job related and compatible duties as assigned.

Qualifications:

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

* High school diploma or equivalent
* Effective communication skills (written and verbal)
* Previous customer service experience
* Ability to display professionalism
* Must be able to run on level surfaces, as well as up and down stairs
* Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
* Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
* Ability to multi-task as required 
* Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
* Must have valid driver's license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle
			

Apply

Share this job:

Share this Job

View company profile

Penn National Gaming, Inc.

Connect To Our Company