Security Dispatcher
US-AZ-PHOENIX
commonspirit_careers
Req #: 475269
Type: Day
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Overview: Hello Humankindness: Join a Legacy of Healing at Saint Joseph's Hospital and Medical Center (SJHMC) Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness. Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service. Leaders in Specialized Care: * Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments. * Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques. * Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7. Why SJHMC? * Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth. * Community & Collaboration: Be part of a network committed to global health and well-being. * Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care. This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness. Responsibilities: As our Security Dispatcher, you will help in maintaining the safety and security of the hospital premises and its occupants. You will be responsible for dispatching Security, Facilities and Environmental Service requests as designated and providing project coordination as required. Every day you will be responsible for managing communications, data, and dispatches for various hospital services, ensuring smooth operations and high quality customer service. To be successful in this role, you must perform daily tasks effectively and contribute significantly to the smooth and safe operation of the hospital. * Assess complex situations, consults with appropriate parties and makes decisions in a timely manner * Purchasing supplies as needed by department * Answer telephones for Transportation, Guest Services, Facilities and EVS as required. All calls are answered in a timely, professional manner. Maintain the highest level of customer service skills at all times. Limits wait and hold times of callers * Maintain spreadsheets, databases, and files to track and maintain information * Dispatch call to appropriate personnel. Log in all incoming calls; log all transporting of patients by assignment as assigned by transport; log name of person assigned to service call. Maintains service request log Qualifications: Required * High School Diploma or GED * One (1) year of clerical or customer service experience
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