Security Dispatch
US-CO-Black Hawk
Careers (PNG Apply)
Req #: 124680
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: Position is open until filled Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender) * Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members * $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) - for Team Members who refer new applicants * Discounted Casino bus tickets * Discounted RTD EcoPass * Hot meal served by the Leadership Team once a month * 20% discount for Starbucks, Ara Spa, and all food outlets * 100% Colorado Gaming License reimbursement after 90 days of employment * Hotel discounts available at all 43 PENN properties, plus discounts on goods and services * Education reimbursement program and Annual Scholarship Program * Career development opportunities Responsibilities include: * Receive emergency and nonemergency phone or radio calls * Dispatch security officers to emergency and nonemergency calls around the property utilizing the computer and radio systems * Responsible for the timely and accuracy of the daily key reports by shift * Monitor the safety of guests, team members, and security officers * Monitors the fire alarm system for the property * Adheres to departmental and company policies and procedures regarding guest service standards. * Maintains strict confidentiality and professionalism in all company matters. * Provides superior guest experience through consistent, positive interaction. * Knowledgeable of applicable state laws, gaming regulations and security standard operating procedures. * Ability to navigate other computer applications that are applicable * Ability to maintain a level of composure during stressful situations and advance knowledge of the properties emergency preparedness plan Qualifications: * Written and verbal communication skills. * Ability to sustain a high level of confidentiality and professionalism. * Experience in a dispatch environment preferred * Ability to affectively record information while receiving communications through phone or radio * Active listener * Sound judgment and critical thinking are a must. * Advanced knowledge of procedures and guidelines for emergency situations * Ability to maintain a high level of energy and take a proactive approach to dealing with critical situations. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Able to work shift in team environment. * High School Diploma or equivalent required. * Previous experience in a guest service-related field required.
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