Seasonal Customer Service Representative PDX Airport
US-OR-Portland
Enterprise US
Req #: 544249
Type: Seasonal Full-Time
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Overview: Enterprise Rent-A-Car at the Portland International Airport is looking to grow our Customer Service Representative team this summer! The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up. Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. It's a fast-paced, fun environment. If you enjoy a job where you're not staring at the clock, this is the one for you! This temporary position is located at 7240 NE Airport Way Portland, OR and $19.00 / hr + performance based monthly bonus $80-$300. This is a seasonal position that will start as early as May 5, 2026 and cannot exceed 180 days (October 2026) Multiple Shifts Available Full-Time (40hrs) available Responsibilities: * Greets and answers customer questions and provides assistance based on each customer's needs and requests, by brand. * Identifies and attends to the customer by name, verifies rental agreement and reservation. * Sell optional protection products, upgrades, fuel options and other additional equipment * Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes. * Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. * Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction. * Prepares all rental and return documents accurately and completely. * Offers all customers assistance with directions, maps, local area information and appropriate service information. * Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges. * Ensures that the return date and time on the rental agreement is accurate. * Reviews all charges at the time of vehicle return. * Seek to improve job performance through self-assessment, skill development, training and goal setting * Maintain a regular and reliable level of attendance and punctuality * Perform miscellaneous job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications: * Must be at least 18 years old * Must have a valid drivers license * High school diploma or equivalent required * No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related event on driving record in the past 3 years (DUI, DWI) * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
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