Scrum Master - Service Cloud

				Overview:

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

About the team:

You will be a part of a current team of development, QA, and architects working with product owners, business analysts, project managers, and UI/UX designers, and other teams to deliver a stellar customer experience across multiple touch points. The immediate focus of this position will be with Salesforce Service Cloud and related workflows and systems. 

Responsibilities:

* Facilitate Scrum ceremonies such as daily stand-up meetings, sprint planning, sprint review, and sprint retrospectives.
* Identify and troubleshoot obstacles that are hindering the team's progress.
* Promote continuous improvement through retrospectives and feedback sessions and ensure the Agile framework is adhered to.
* Communicate project status, risks and issues to stakeholders.
* Track KPIs and help teams deliver high-quality products/solutions on time.
* Ensure that the team follows the Scrum framework and adheres to Agile principles.
* Participate in designing and supporting software solutions that achieve the best customer value
* Be a strong enabler and collaborator - willingness to share ideas, documentation and best practices.
* Ability to work across global cross functional teams and different time-zones to meet aggressive delivery schedules.
* Excellent interpersonal, oral/presentation and written communication skills in both technical and non-technical language.
* Pursue ongoing learning opportunities to strengthen skill-sets.

Qualifications:

* Bachelor's in Computer Science, Information Systems, or equivalent.
* Minimum of 3 years of experience as a Scrum Master. Scrum Master certification is preferred.
* At least 5 years' experience with custom application development, with an overall 7+ years IT experience.
* Strong knowledge of Agile Scrum principles and practices.
* Strong problem-solving and analytical skills.
* Ability to lead and facilitate Scrum ceremonies and retrospectives.
* Experience with handling stakeholders and ramping up junior resources.
* Experience in Salesforce Service Cloud development, design and solutioning. Experience with AI technologies is highly preferred.
* Ability to work independently in a global environment and ability to drive projects.
* Must possess strong communication and interpersonal skills.
* Eager to learn and deliver on new technologies.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
			

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