Overview:
Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care, neuroscience, oncology, transplantation, and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment, our new McNair Campus is designed around the human experience-modeled on evidence-based practices for the safety of patients, visitors, staff, and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care, research, and education. Our strong alliance with Texas Heart(r) Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.
Responsibilities:
As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules.
Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance.
* Receive incoming telephone calls; from physician offices, patients, or patient walk‐ins and schedule the requested outpatient test(s).
* Collect the appropriate level of demographic, clinical and financial information; including patient's name, date of birth, ordering physician, ordered test(s), diagnosis, telephone number(s) and payment mode(s).
* Take into consideration the proper protocols for conducting each ordered test(s).
* Assess the proper amount of time that is required for the ordered test(s) and place the test(s) on the various department schedules.
* Inform the physician office or patient of their testing schedule, including time and location of each test, and any special instructions for preparation for the testing schedule.
* Receive physician orders for future scheduled events, verify accuracy of order and document receipt of order.
Qualifications:
Required Education and Experience
* High School Diploma/GED
* Two (2) years of related patient access service
Preferred: Experience in scheduling infusion
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