Scheduler
US-TN-CORDOVA
BrightSpring Health Services
Req #: 166454
Type: Full-Time
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Overview: Scheduler / Home Health Are you a superstar multitasker with exceptional administrative skills? Adoration Home Health is searching for a passionate and dedicated Scheduler to join our dynamic team in Cordova, TN! What You'll Do (but not limited to): * Play a pivotal role in supporting the branch with a variety of administrative tasks. * Collaborate with the clinical manager and staff to manage patient schedules effectively, ensuring visits align with ordered frequencies and meet regulatory standards. * Be the organizational backbone of our operations, helping to deliver outstanding care to our patients. Join us and make a meaningful difference in the lives of those we serve! Location: Cordova Branch Coverage area: Shelby and Fayette Counties Schedule: Mon - Fri, in office, 8a-5p Must Have: Scheduling experience in a healthcare setting, knowledge of EMR systems, home health is a plus! Our comprehensive benefits include: * Competitive compensation * Mileage reimbursement * Flexible schedule * Employee referral program * 401(k) w/ company match * Employee discounts * Tuition reimbursement * Paid time off * Medical, dental, and vision * Health Savings Account (HSA) * Flexible Spending Account (FSA) Responsibilities: * The Scheduler is responsible for coordinating quality care and customer service to our valued clients. The Scheduler will coordinate the assignment of appropriate staff to clients, schedule client services, identify problem situations, and assist in problem solving to strive for optimal outcomes. * Ensure HomeCare services are in compliance with agency philosophy, policies/procedures, and in accordance with Federal, State, and local licensing laws and regulations * Ensure proper documentation and record-keeping for agency payors * Maintain data integrity in client scheduling software system * Understand and ensure adherence to the agreed Plan of Care for each client served * Partner and communicate with all members of the client's circle of care which may include, but is not limited to, family members, assigned Power-of-Attorney spokesperson, community partners and related agencies * Monitor and report on changes in the client's Plan of Care, services, or condition as required * Conduct periodic home visits and safety checks * Review and determine client service schedules to ensure adequate staffing and processing completed visits for payment * Support recruitment, screening and selection of staff based on Agency and external referrals * Support all initiatives related to Branch Growth * Provide administrative support for key branch functions (payroll, employee assistance, answering phones) * Assume on-call responsibility as needed * Other duties as assigned Qualifications: * High School Diploma Required * Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred (per regulatory requirements) * Excellent Customer Service Skills * Previous experience with community service, client service or staffing experience * Knowledge or previous experience working in an office setting with computers, phones, facsimile, and other related tasks * Driving Required. Must have valid driver's license and current auto insurance * Individual must have the ability to stand and work or have mobility through mechanical assistance
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