Scheduler
US-NM-Espanola
Careers (External)
Req #: 48500
Type: Full Time
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Overview: Presbyterian is seeking a Scheduling Customer Service Rep! Schedulers are responsible for providing customer service for patients needing appointments, referrals, messaging assistance, and maintaining patient demographics. Type of Opportunity: Full Time FTE: 1.0/40 Hours per Week Work Schedule: Varies Days and Hours How you grow, learn and thrive matters here. * Educational and career development options, including tuition and certification reimbursement, scholarship opportunities * Loan forgiveness through the New Mexico Higher Education Department * EPIC electronic charting system This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.) Responsibilities: * Provide patient-centered customer service including triage, appointment scheduling, referrals, messaging, and demographic updates * Answer and place calls using skill-based routing, meet performance standards, and resolve inquiries efficiently * Foster positive relationships with patients, providers, and partners while acting as their advocate * Ensure quality and timeliness in responses, promoting satisfaction and loyalty * Contribute to process improvements by documenting procedures and identifying common issues * Conduct research and provide benefit interpretations using internal resources * Collaborate effectively within teams and across organizational initiatives * Record all interactions in appropriate systems to support accurate reporting * Coordinate meetings with stakeholders for training and process support * Oversee end-to-end patient encounter including scheduling, registration, payments, and reconciliation Qualifications: * High school diploma * One to three years office/business experience, call center experience preferred.
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