Salesforce Administrator
US-TX-Fort Worth
External Office
Req #: 33662
Type: Full Time
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Overview: At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today. Purpose Statement: We empower RPM's success through exceptional technology solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams and departments, recognizing that every technical challenge represents a business goal waiting to be achieved. We combine proven best practices with the agility to innovate; ensuring RPM excels in a rapidly evolving industry. Our approach combines proactive problem-solving with responsive support, ensuring technology enhances the growth of our associates and therefore RPM. Through continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service function into a strategic advantage. One interaction, one solution, one innovation at a time. Responsibilities: * All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups * Create and edit reports and dashboards based on user requirements * Manage custom report types * Manage support queue with adherence to established SLA's * Assist and train users on navigating and using our Salesforce environment * Create training documentation and maintaining a library of resources for users to reference * Salesforce configuration changes, including (but not limited to): custom objects, fields, page layouts, record types, reports, and dashboards * Manage end-user cases, case queues and case escalations within the RPM Salesforce org * Support new and existing projects as directed by the Salesforce Administrator and Developers * Using Case Queue and other ticketing systems, monitor recurring requests and identify training opportunities * Assist Tableau users with requests regarding permissions, data validation, and other tasks * Enjoy being part of a dynamic team that participates in many high-profile projects Qualifications: Physical Requirements: * May be required to sit or stand for extended periods of time * Must be able to read documents, computer screens and data * Must be able to hear and understand verbal communications in person and over the phone or computer * May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds * Must be able to operate a computer, keyboard, mouse and other office equipment Work Environment: * This is a remote role to work within Central Time zone work hours * The office is an open setting which may include bright lights, constant noises and distractions
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