Sales operations specialist

				Overview:

SoftwareOne is a global leader in software, cloud, and AI-powered solutions, helping organizations optimize their IT investments, drive digital transformation, and maximize business outcomes. Our expertise spans the entire software lifecycle-from advisory and procurement to implementation and ongoing management-helping customers transition seamlessly from on-premises environments to modern cloud-based solutions.

What We Can Offer You:

* Career Growth & Development: At SoftwareOne, we invest in your success. We provide tailored career paths, learning opportunities, and mentorship programs to help you reach your full potential.
* Industry-Leading Training: Stay ahead of the curve with continuous training in cutting-edge technologies, sales methodologies, and industry best practices.
* A Culture of Innovation: Be part of a fast-moving, forward-thinking organization that embraces AI, automation, and next-generation IT solutions.
* Work-Life Balance & Flexibility: We support hybrid work models and offer flexibility to create a healthy balance between your professional and personal life.
* Rewarding Compensation & Benefits: Competitive salary, commission structures, and comprehensive benefits to ensure your success and well-being.
* A Collaborative, Diverse Environment: Join a global community of experts who work together to drive innovation and create meaningful impact for our customers.

Responsibilities:

Enterprise Accounts Sales Operations Specialist France

In this role you will work within a dynamic team of Sales Operations Specialists in Paris and duties will include:

* Contact with assigned existing customer portfolio (Major Enterprise Accounts) on a daily basis.
* Maintain exceptional customer satisfaction relationship with existing customers.
* Manage quote creation, order processing, and day-to-day customer and partner requests.
* Provide licensing support as needed in conjunction with supporting teams.
* Work collaboratively with internal stakeholders such as Account Managers / Finance / BackOffice / Procurement 
* Drive resolution of escalations by working with customers, account teams and internal support teams.
* Develop strong knowledge of leading industry trends through ongoing training and partnership with software publishers.

Qualifications:

* Expert in : Support the sales team and help them to gain, keep and grow our customers; Maintain and promote good client relations; Monitor and Analyze sales targets and records.
* Expert in : Focus on delivery; efficiently manages time, priorities and daily workload. Organizing work; Multitasking and time management; Handle large volumes of work and meet tight deadlines.
* Expert in : Relationship building; Verbal and written communication; Problem solving; Work independently and show initiative; maintain a positive attitude; adapt to and embrace change in a rapidly changing environment.
* Expert in : Operational policies, processes and procedures; researching information; planning, scheduling.
* 5+ years professional sales operations, sales support, or customer service experience preferred.
* Proficient in English language skills.
* Highly motivated and results oriented; entrepreneurial spirit.
* Detail oriented with ability to break down projects into smaller tasks.
* High understanding of technology solutions.#LI-EO1
			

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