Sales Support Specialist
US-NV-Las Vegas
(Attract) Events Careers
Req #: 8986
Type: Regular Full-Time
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Overview: CORT Events is seeking a Sales Support Specialist to join our team in Las Vegas, NV!! The Sales Support Specialist provides support to the Account Executives and Strategic Account Managers on a nationwide basis in the events, exhibit house, and tradeshow sales process by providing a positive customer experience, corresponding by phone and email, preparing sales quotes with order entry, and other administrative duties for accounts to include database management, accounts receivable, addressing client complaints, and updating client records and orders. This is an onsite position performed from the CORT Events Corporate office in Las Vegas. Pay: $20 per hour. Schedule: 7am-4pm or 8am-5pm, Monday thru Friday Responsibilities: * Assists during the sales process to the clients, Account Executives, and Strategic Account Managers by answering simple product questions, sending product photos, and offering client support at the Account Executive's direction within reason. * Acts as liaison between Operations, Client, and Account Executive/Strategic Account Manager. * Responds to and notifies the Account Executives/Strategic Account Managers of customer inquiries by phone and email. * Verifies payment and/or client order confirmation to ensure orders are confirmed in Salesforce * Maintain, update, and organize client records in Salesforce with the intention of confirming orders with the proper information. * Communicates daily with Account Executives/Strategic Account Managers to review client orders, build rapport, and discuss potential project challenges. * Ensures that refunds or prior month adjustments are organized and submitted when needed, with direction from the Account Executive/Strategic Account Manager for the client. * Maintains customer confidence and protects operations by keeping information confidential. * Contributes to team effort by helping when workflow may be lower. * Other duties as assigned by management. Qualifications: * High School Diploma or equivalent required * 1+ year Customer Service or Administrative Support experience * Previous Salesforce experience required * Solid time management and self-organizational ability; able to work collaboratively as part of a team * Ability to quickly connect with others and demonstrate exceptional customer service * Excellent verbal and written communication skills. * Ability to multi-task
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