Overview:
Waters Corporation is currently seeking a Sales Support Representative to join our organization. In this role, the individual will support external customers, Field Sales, in-house personnel and technical/sales. Specifically, the Sales Support Representative will assist with product recommendations, configuring/pricing of systems and the processing of customer orders/quotations/returns.
Responsibilities:
* Provide high quality, accurate, and detailed information when preparing instrument quotes and processing revenue transactions
* Provide front-line internal/external customer telephone support for domestic and internal customers
* Assist customers with order issues/delivery requirements as well as non-warranty returns and trade-ins
* Enter miscellaneous internal orders as needed
* Research customer issues and problem solve with special attention to billing issues, delivery discrepancies and overall customer satisfaction
* Ensure customer best pricing (i.e. contractual accounts and sales promotions) is accurately quoted by understanding/reviewing promotions and data contained in the MAPPs database.
Qualifications:
* Minimum of an Associates degree or in lieu of a degree a high school diploma with 3 years experience supporting sales orders/quotations/returns.
* 3-5 years experience supporting a field/sales organization. Preferably sales force focused on a medical device, biotech or high tech product
* Excellent verbal and written communication skills
* Ability to multi-task and prioritize workload and work independently
* PC Literate - familiar with MS Word & Excel
* Knowledge of SAP preferred but not required
* Detail Oriented - excellent analytical skills
* Positive, "can-do" attitude and sense of team camaraderie
* Ability to read and understand Purchase Order Terms and Conditions
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