Overview:
Our award-winning Inside Sales & Retention team excels at driving customer decisions by selling the value of EchoStar's products and services using a consultative approach. This role involves 100% inbound calls from new and existing customers.
Responsibilities:
What You'll Be Doing:
* Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
* Assess each customer's needs and offer the best valued solution
* Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals
* Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
* Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
* Provide excellent customer service to build and maintain customer relationships
Our Paid Training Program Offers You:
* Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
* Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
* Robust mentorship program to support New Hire onboarding
Qualifications:
* High school diploma/GED
* Ability to work full-time on-site
* Flexible to work shifts which can include evenings, weekends, or holidays
* Smartphone/device with active network connection
* Pre-employment screen
* Key skills: Competitive spirit, persuasion, growth mindset, customer service, dependability, integrity
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