Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
Job Description:We are seeking a motivated and results-driven Customer Success Representative to manage and expand relationships with our existing customers. The role involves daily contact with customers, developing consultative relationships, supporting sales activities, and ensuring customer satisfaction. This position requires strong organizational skills, attention to detail, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
* Maintain daily contact with current customers.
* Establish and expand relationships with key executives and decision-makers within each customer and territory.
* Develop and maintain exceptional consultative relationships with existing customers.
* Collaborate with assigned Business Development Managers to create a territory account plan that maximizes opportunities and drives sales activity with customers and partners.
* Grow and maintain customer and partner relationships through proactive telesales activities.
* Manage quote creation, order processing, and day-to-day customer and partner requests.
* Develop strong knowledge of leading industry trends through ongoing training with software publishers.
* Serve as a key resource for leading industry volume license offerings.
Career Level:
* Early career professional with 1-3 years of administrative or customer service experience preferred.
* Highly motivated, results-oriented, and entrepreneurial mindset.
* Capable of managing multiple tasks, adapting to change, and maintaining positive client relationships.
* Works independently and shows initiative while meeting deadlines in a fast-paced environment.
Qualifications:
Requisitos y cualificaciones:
* Conocimiento de políticas y procedimientos operativos, servicio al cliente y gestión de relaciones comerciales a largo plazo.
* Capacidad para analizar datos, identificar tendencias y desarrollar recomendaciones de mejora.
* Habilidades sólidas en construcción de relaciones, comunicación verbal y escrita y resolución de problemas.
* Competencia en investigación de información sobre clientes y productos, planificación, programación y organización del trabajo, multitarea y gestión del tiempo.
* Atención al detalle y capacidad para desglosar proyectos en tareas manejables.
* Capacidad para mantener la confidencialidad de información sensible y promover relaciones positivas con los clientes.
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