Overview:
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
Responsibilities:
* Do you enjoy supporting the full sales cycle and ensuring a smooth end-to-end process for customers?
* Are you confident in driving renewals, preparing quotations, and collaborating closely with account teams?
* Do you thrive in an operational role where you ensure timely service delivery and look for ways to improve efficiency and deal margins?
Practical Information
Location: Prague, Czechia | Reports to: Manager CCoE Team Lead | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Czechia | Language Requirements: Fluent/professional Czech, written and verbal, and English (B2 level)
As our new Sales Operations Specialist, you will support the end-to-end Microsoft sales process by driving renewals, preparing quotations, and supporting account teams. In this role you will ensure smooth operational workflows, timely service delivery, and identify opportunities to improve efficiency and deal margins throughout the sales cycle.
Key Responsibilities
* Manage daily customer requests, RFQs, and supplier interactions within agreed SLAs
* Drive proactive renewals, obtain pricing from Microsoft, and prepare quotations and offers
* Oversee the full operational process for Microsoft agreements (Enterprise, MPSA, SPLA), including renewals, additional orders, and administrative tasks
* Support purchase administration such as backorder management, invoicing issues, and order processing in CRM (Navision a plus)
* Collaborate closely with Account Managers to support purchasing, delivery, and customer-related operations
* Build strong customer relationships, handle daily communication with HQ and suppliers in English, and prepare cost estimates for licensing and services
Qualifications:
* High proficiency in Excel and willingness to work with it daily
* Previous experience in a similar role and customer management is highly valued
* Eagerness to learn and continuously develop licensing knowledge, with a basic understanding of Microsoft licensing processes as an advantage
* Ability to work independently, multitask, and manage multiple customer opportunities simultaneously
* Reliable, detail-oriented, results-driven, with effective independent decision-making skills
What's on offer?
* 25 vacation days, plus additional days for long service (up to 5 extra days)
* A flexible hybrid setup combining home office and time in our Prague office
* Annual team events, rooftop barbecue, and informal monthly breakfast with your colleagues
* A Multisport card, weekly physiotherapy sessions in the office, and complimentary coffee and snacks
* Coverage of your annual public transport pass
* Language classes and professional certifications aligned with your individual development path
Share this job:
Share this Job
