Sales Manager - Military Liaison
US-HI-Wahiawa
Management
Req #: 78708
Type: Full-Time
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Overview: The Military Liaison will act as a link between our organization and the military services. The ideal candidate will possess a strong understanding of military culture, protocols, and etiquette. They must have excellent communication skills and the ability to maintain professional relationships with various stakeholders. A veteran or Previous military experience or extensive knowledge of military services in the Hawaii area. Responsibilities: * Facilitating communication between the military and civilian organizations, government bodies, or businesses * Providing informed advice and guidance on military matters * Possess a strong understanding of military culture, protocols, and etiquette. * Keep up-to-date with current military affairs and trends * Develop and implement strategies to improve the relationship between the organization and the military * Attend daily Highgate Hotel Business Review (HHBR) meeting. * Develop a full working knowledge of the operations of the hotel, including, Guest Services and Reservations. * Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team. * Meet or exceed set goals. * Make or exceed assigned monthly/quarterly and annual revenue goals * Operate the Sales Department within established sales expense budget. * Participate in required M.O.D. and Saturday office coverage as scheduled. * Initiate and follow up on leads. * Maintain and participate in an active sales solicitation program. * Monitor production of all top accounts and evaluate trends within your market. * Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program. * Meet or exceed sales solicitation call goals as assigned by the Director of Sales. * Invite clients to the hotel for tours and site inspections. * Assist in the preparation of required reports in a timely manner. * Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR). * Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property. * Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts. * Meet and greet onsite contacts. * Abide by Prime Selling Time (PST). * Develop networking opportunities through active participation in community and professional associations, activities and events. * Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up. * Entertain clients. * Handle inquiries as part of Inquiry Day Program. Qualifications: Education & Experience: * High School diploma or equivalent required and/or experience in a hotel or a related field required. * At least 2 or more years of progressive experience in a hotel and/or hotel sales experience preferred. * College course work in related field helpful. * Computer knowledge/skills required * Previous military experience or extensive knowledge of military services in the Hawaii area. Physical requirements: * Flexible and long hours sometimes required. * Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. General Requirements * Delphi experience preferred * Must be skilled in Windows, Company approved spreadsheets and word processing. * Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. * Must be able to multitask and prioritize departmental functions to meet deadlines. * Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. * Attend all hotel required meetings and trainings. * A keen understanding of diplomacy and tactfulness to maintain professional relations and represent the interests of the military and civilian sectors. * Participate in M.O.D. coverage as required. * Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming, which include wearing nametags. * Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. * Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. * Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. * Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. * Must be able to maintain confidentiality of information. * Perform other duties as requested by management.
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