Sales Coordinator
US-RI-Providence
Omni Hotels Management Corporation
Req #: 130319
Type: Providence
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Overview: Handles all administrative duties required by the Sales and Marketing Divisions in order to provide superior services to our guests. Responsibilities: * Sell and detail wedding blocks (on Manager's behalf) * Act as Convention Services contact for smaller group blocks (typically only individual call in, rooms only, no cancellation or attrition blocks to start) * Turn over signed sales contracts and distribute them through the proper channels * Run and distribute daily reports (such as Change Log & Daily Events) and weekly reports (such as 10 Day BEO Distribution, Cutoff Reports, & Resumes) * Take phone inquiries regarding potential group business and all other calls to the sales office (if the manager does not pick up their line within 3 rings, you will answer on their behalf and either assist the guest or transfer them to the manager's voicemail) * General tasks for sales managers and the CS team including setting up amenities/amenity cards, creating and updating reservations in Opera, etc. * Answering phone calls and emails from clients (ex. answering general hotel questions, rooming list requests, etc.) * Create BEOs for in-house events (ex. ASC events like the bimonthly Koffee Klatch, or departmental OST meetings) * Manage the third party reservations inbox (basically just checking the inbox daily and making any new reservations that come through) * Coordinating with Housekeeping to get show rooms when sales managers have a site visit * Attend meetings such as BEO or staff meeting (if you have groups with resumes or events), and the weekly cutoff report call * Conduct site visits for wedding block clients who want to view guest rooms * Assist MRC with rebates, commissions, end of month reporting, or pick up reports (on a backup basis) * Build wedding room blocks if Group Coordinator is very busy * Create Delphi.FDC reports or merge documents * Make sales kits Qualifications: * Must be able to work alone as well as work well with others. * Must have Associate's Degree or equivalent. * Must have good communication skills. * Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel). * Previous knowledge of Delphi, Opera and Synergy preferred. * Must have good organizational skills. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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