Overview:
The Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering. He/she is also responsible for providing attentive, courteous and efficient service to all guests.
Responsibilities:
* Develop a full working knowledge of the operations of the hotel, including Guest Services and Reservations.
* Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies.
* Meet or exceed set goals..
* Initiate and follow up on leads.
* Maintain and participate in an active sales solicitation program.
* Monitor production of all top accounts and evaluate trends within your market.
* Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
* Meet or exceed sales solicitation call goals as assigned by General Manager
* Invite clients to the hotel for tours and site inspections.
* Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
* Assist in the preparation of required reports in a timely manner.
* Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
* Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
* Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
* Meet and greet onsite contacts..
* Develop networking opportunities through active participation in community and professional associations, activities and events.
* Review meeting planner evaluations with the General Manager to ensure that issues receive follow-up.
* Handle inquiries as part of Inquiry Day Program.
* Attend meetings/training as required by management
Qualifications:
* High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
* At least 3 to 5 years of progressive experience in a hotel or related field preferred.
* College course work in related field helpful.
* Computer knowledge/skills required.
* Flexible and long hours sometimes required.
* Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
* Must be able to multitask and prioritize departmental functions to meet deadlines.
* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
* Attend all hotel required meetings and trainings.
* Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
* Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
* Must be able to cross-train in other hotel related areas.
* Must be able to maintain confidentiality of information.
* Must be able to show initiative, including anticipating guest or operational needs.
* Perform other duties as requested by management.
Salary range $22.to $25 an hour
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