Sales Coordinator, Group
MX-NAY-Bahía de Banderas
Omni Hotels Management Corporation
Req #: 130133
Type: Pontoque Resort at Punta de Mita
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Overview: Debuting in early 2027, the Omni Pontoque Resort at Punta de Mita will be Omni's first owned and managed property in Mexico! In this role, you will ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Director of Sales & Marketing, Director of Sales, and Director of National Accounts department's day-to-day activities, when asked. Responsibilities: Client & Director Support * Provide assistance to Director of Sales & Marketing, Director of Sales, Director of National Accounts and other associates. * Daily/weekly client engagement, assisting Directors with client follow up on outstanding items. * Support moving business through the sales cycle by tracking responses to RFPs, and assigning leads to managers. * Assess immediate situations and the priority of each; delegate when appropriate and provide independent follow through as required. * Understands Omni Hotels sales and business processes, supports Corporate and property goals and contributes to enhancement of customer value. Communication & Meeting Support * Answer phones and direct calls to appropriate sales manager or determine and perform the necessary action for incoming calls. * Keep minutes for sales meetings and other important meetings. Sales Systems & Data Management * Enter sales opportunities into Delphi FDC; keep information current on each lead. * Create and run reports in Sales Force, PowerBI and SQL. * Run Pipeline report and distribute. * Learn and utilize Sales Force, following all the standards for entering sales activity and lead generation. * Maintain strong system hygiene by ensuring data accuracy, consistency, and timely updates across all platforms. Reporting & Documentation * Prepare the End of Month Report that tracks office production for Directors. * Review and process expense reports and audit invoices for accuracy and ensure timely submittal. Site Visit Logistics * Assist to coordinate all site visit logistics, timelines, and internal communications with Directors * Arrange accommodations, dining, transportation, and on-property experiences * Prepare visit agendas, presentations, and supporting materials * Liaise with internal departments to confirm availability and secure services * Ensure brand standards and service expectations are reflected throughout the experience Qualifications: * Previous Mexico resort experience required * Bi-Lingual (Spanish & English) required * Opening resort experience preferred * Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred) * 2-4 years of administrative experience preferred * Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) * Experience with Salesforce is a plus * Strong preference to those candidates with hotel experience * Strong interpersonal skills and the ability to work in a team-oriented environment * Strong financial and statistical analysis skills * Professional communication skills, including group presentations, both oral and written * Must be a team player within the region and contribute positive energy * Ability to manage multiple priorities and re-prioritize when necessary * Ability to multi-task and stay organized in a fast-paced environment * Other duties as assigned by DOSM/DOS Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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