SWITCHBOARD OPERATOR
US-WA-Wenatchee
External
Req #: 13157
Type: Pool
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Overview: This position represents Confluence Health during initial Telephone, information assistance and accessing operation support services and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals and service standards. Position Reports To: Contact Center Manager Responsibilities: * Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone. * Handles emergency calls in a timely and effective manner in a fast paced environment. * Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills. * Appropriately manages multiple modes of communication, including but not limited to: e-mail, telephones, pagers and overhead paging. * Revises on-call schedules for Clinical and Ancillary Departments. * Updates communications database. * May train to scan patient records directly into our EMR. * Other duties as assigned. Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Qualifications: Required: * High level of phone and customer service experience. * Basic computer skills. * Able to read, write and communicate in English. Desired: * Previous phone operating or dispatching experience. * Able to read, write and communicate in English and Spanish. * High School diploma or equivalent (GED).
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