SUPV, PATIENT FINANCIAL SVCS
US-IL-Springfield
Careers (External)
Req #: 28671
Type: Full-Time
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Overview:
Supervises credit, collection, insurance and billing specialists in an inpatient and/or outpatient accounting office. Coordinates activities and schedules work assignments to meet the needs of the billing department. Enhances system revenue cycle with timely and accurate resolution of eligibility, billing and credentialing edits compliant with departmental policy and goals while promoting an exceptional customer service experience to internal and external customers. Contributes to the development of processes and procedures through thorough knowledge of assigned area. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.
Responsibilities:
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* Develops, reviews, and monitors processes for quality and performance. Identifies and tracks quality indicators for specific job functions.
* Creates schedules for team members, coordinates training and orientation of all new personnel to team, ensures team members' compliance with all departmental and organizational policies and procedures, and prepares and conducts employee performance evaluations utilizing tools provided. Initiates training and/or corrective actions as necessary.
* Supervises the daily work of Patient Financial Services Representatives. Investigates and resolves day-to-day operational problems encountered.
* Develops and maintains written procedures for working each individual area as guided by department manager.
* Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:
* SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
* COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
* QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
* EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.
* Performs and maintains edits in claim editing or payment and adjustment posting system. Prepares and distributes related reports.
* Provides support to all levels of the organization (clinical, financial and administrative) regarding number and types of edits in editing system.
* Operates within the limits of the staffing budget or demonstrates measures taken to correct.
* Establishes a positive working relationship with all affiliated parties, IT staff and vendor representatives.
* Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Qualifications:
Education:
High school diploma or its equivalent is required.
Associate's Degree or two to three years of demonstrated leadership experience in operations, customer service, or related field is preferred.
Licensure/Certification/Registry:
Experience:
Minimum of three to five years' experience as a patient account representative, or an equivalent combination of experience in a healthcare environment is required.
Experience facilitating change through team building, processes improvement and multi-disciplinary approach is preferred.
Other Knowledge/Skills/Abilities:
Demonstrated excellent customer service skills are required.
Proficiency in Microsoft and departmental applications is required.
Demonstrated strong oral, written and electronic communication skills as well as analytical and problem- solving skills and ability to multi-task are required.
Demonstrated ability to work with a diverse group of individuals is required.
Demonstrated understanding of healthcare and financial and insurance concepts is required.
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