STARTING GATE SERVER

				Overview:

Don't just work. Work Happy.

A career in gaming? At Zia Park Casino we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Responsibilities:

SUMMARY:

It is the primary responsibility of the State Line Showroom Server to provide beverage, food, and bussing services, and perform choreographed and rehearsed dance routines at the entertainment venue.  Must be outgoing with the ability to engage and entertain guests.  The State Line Showroom Server will also support additional on-site and off-site promotional events as needed.  All duties are to be performed in accordance with departmental and company policies, practices and procedures.  

ESSENTIAL DUTIES & RESPONSIBILITIES:

* Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests. 
* Performs choreographed and rehearsed dance and/or singing routines as scheduled.
* Expedites food and drink orders for each party quickly and accurately. Serves refills upon request as well as follows up for additional food and beverage requirements. 
* Keeps tables neat and orderly by removing glassware no longer in use. Clears and resets tables for next seating.  
* Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable. 
* Anticipates guest needs when possible. 
* Communicates with bartenders and managers regarding guest requests. 
* Completes end of shift checkout and paperwork according to preset standards.
* Complete assigned opening and closing side work.
* Claims tips received according to laws governing wage reporting.
* Provides Red Carpet Service to every patron and employee.
* Must work well under pressure, and meet multiple and sometimes competing deadlines.
* Adhere to all corporate and local policies, procedures, and operating guidelines. 
* Perform duties in a safe manner; report any potential safety hazards to management staff.
* May be required to answer questions when a manager is not available.
* Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.
* Performs other duties as may be assigned by department and/or company management.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

Qualifications:

Qualifications 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

* Must be a minimum of 19 years of age.
* High school diploma or G.E.D preferred.
* 6 months or more relevant experience or equivalent combination of education and experience required.
* 6 months or more experience in a fast paced environment with cocktail service experience in a nightclub or casino preferred.
* Must qualify for certification through NMAST.
* Ability to read, write and speak English required.
* Strong customer service and interpersonal skills are required.
* Ability to work as part of a team and to promote cooperative approach between departments.
* Ability to work unsupervised.
* Strong knowledge of spirits, wine, champagne, mixed cocktails.
* Basic math skill is required, ability to handle cash and accurately make change. 
* Maintain a professional, neat and well-groomed appearance adhering to company standards and work varied shifts, which will include weekends and holidays. 
* Must be comfortable wearing and performing in an approved uniform that may be suggestive and or revealing in nature.  Should be able to wear up to a 2" heel in a company-approved shoes.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Frequent brisk walking, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for long periods of time.  
* Walking and/or standing 90% of the time.
* Lifting up to 30 pounds to stack, store or move materials, supplies and equipment.  
 WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

* While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals.
* The noise level in the work environment is very loud.
* Exposure to bright lighting.
* Exposure to unrestricted second-hand smoke.
			

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Penn National Gaming, Inc.

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