SR.ENTERPRISE SYSTEMS ENG
US-WA-Wenatchee
External
Req #: 15143
Type: Full-Time; Exempt
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Overview: * This position does have the ability to be fully remote (must reside in WA, OR, ID, WI, FL, MT, GA, TX, or AZ)) and possess the following skillset: * Strong experience designing, deploying , and managing Citrix Virtual Apps and Desktops (CVAD) environments. * Hands-on experience with profile management in non-persistent VDI environments using Citrix PVS, WEM, FSLogix, and Citrix App Layering. * Knowledge of Active Directory, Group Policy, and networking fundamentals (TCP/IP, DNS, DHCP). * Endpoint management and application packaging/deployment using App-V, SCCM, Intune, Autopilot. Please be sure to call out this experience in your resume if these skills apply to you. This position reports to the IT Engineering Supervisor. Responsible for planning, designing, implementing, and maintaining Enterprise Systems, Application and Endpoint Infrastructure. This includes enterprise compute, storage, backup, virtualization, datacenter, SQL, application deployment, application security, printer management, patch management, Windows Server and Desktop, mobile devices, and virtual desktops. This role is considered an expert in the technical aspects of Enterprise Systems, Application and Endpoint Infrastructure. Makes solid, well thought out, technical recommendations and provides guidance to the IT Engineers. This role is the final escalation for enterprise systems related issue and guidance. Position Reports To: IT - Network Service Manager Responsibilities: * Monitors and responds to request and incident tickets assigned to team and provides prompt updates to keep requestor informed, working to resolve all issues in a timely manner. * Creates and maintains Systems, Application and Endpoint documentation and updates documentation to reflect change. * Proactively identifies performance and operational issues using trending activities and reports. * Leads daily operations for the team, providing clarification on priorities and work assignments. * Assists with coordinating technical staff support (internal and external) for escalated problems. * Maintains reporting metrics on activities and completions to leadership though dashboards or other key written updates. Coordinates roadmap updates with team and leadership. * Leads Architectural Review meetings on a rotating basis and participates in Architectural Review to ensure new systems are appropriate for the CH environment. * Working with all engineering disciplines, customers, vendors, and management, the Senior IT Engineer makes recommendations on technology investments to guide strategic planning. * Responsible for the recovery from a disaster or major network outage, leading the delivery of RCA and remediation effort. * Responsible for auditing, identifying, and implementing performance and operational improvements. Oversees Systems Infrastructure, Application Infrastructure and Endpoint device capacity planning, monitoring and reporting. * Responsible for maintaining and updating all network devices. Identifies, evaluates, recommends, new Systems Infrastructure, Application Infrastructure and Endpoint device technologies. * Serves as an escalation point for Network and Security Engineering. * Maintains compliance of all team members for following procedures and documentation, including change management and requirements provided by the organization. * Participates in On-Call rotation and responds in a timely manner as defined by management. * Performs other duties as assigned. Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Qualifications: Required: * Bachelor's Degree in Computer Science, Information Technology, other IT related field or equivalent experience. * 7+ years in Information Technology with 5+ years in System or Application Engineering. * Ability to perform in high paced environment, updating and improving documentation as improvements and changes are made. * Team oriented, participating in collaboration on leading best business practices. Organized and can prioritize work with minimal supervision. * Certification: Two certifications from the following VMware Certified Professional (VCP), Citrix Certified Professional (CCP), Azure Database Administrator Associate, Microsoft Certified Endpoint Administrator Associate, Microsoft Certified Endpoint Administrator Associate, Microsoft Azure Administrator Associate or other relevant Engineer Certification. Desired: * Excellent communication, interpersonal, troubleshooting and documentation skills. Ability to effectively present information, respond to questions, and educate diverse groups of people. * Ability to use logical thinking to solve practical problems and interpret instructions for complex oral or written processes. * Ability to read, write, analyze, and interpret general business periodicals, professional journals, technical manuals, and government regulatory guidelines. Ability to learn new technology quickly. * Certification: VMware Certified Advanced Professional (VCAP), Citrix Certified Expert (CCE), Certified Azure Solutions Architect Expert, Certified Power Solution Architect Expert, Microsoft 365 Certified Administrator Expert or other relevant Engineer Certification.
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