SPORTS BOOK TICKET WRITER
US-MS-Vicksburg
Careers (PNG Apply)
Req #: 132009
Type: Seasonal
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. Responsibilities: * Adheres to all departmental and property policies and procedures regarding guest service standards. * Writes tickets and processes cash winning tickets. * Handles customer questions and disputes according to established guidelines. * Counts cash at the beginning and end of each shift; adheres to all financial controls. * Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. * Consistently builds and maintains rapport with guests. * Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements. * Calls for MTL support when writing bets requiring MTL paperwork. * Anticipates and acts on the needs of the customer; seeks and responds to feedback. * Ensures all issues affecting the customer experience in the sports book are reported promptly. * Performs all other related and compatible duties as assigned. * Maintains strict confidentiality in all company matters. Qualifications: * High School Diploma or equivalent required. * Familiarity with gaming environment preferred. * Must have strong computer skills and be competent in Microsoft Office applications (Word, Excel, Outlook, etc.). * Must have strong written and verbal communication skills; must be fluent and literate in English. * Ability to maintain a high level of confidentiality and professionalism. * Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Must have excellent customer service and interpersonal skills. * Ability to share or divide attention among several ongoing activities, projects, or assignments. * Must have basic math skills, including the ability to add, subtract, multiply, and divide. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
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